Privacy Policy

Last updated: June 16, 2026

Marberry operates this website and online store to provide customers with a curated shopping experience for silk products, including sleepwear, apparel, accessories, bedding, and care essentials.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, create an account, contact us, or use any of our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect personal information depending on how you interact with our website and services.

This may include:

1. Contact details, such as your name, email address, phone number, billing address, and shipping address

2. Payment and transaction details, such as payment method, order details, billing information, and payment confirmation

3. Account information, such as your login details, preferences, saved addresses, and account settings

4. Order activity, such as products viewed, added to cart, purchased, exchanged, returned, or saved

5. Communication information, such as messages you send to our customer support team

6. Device and usage information, such as IP address, browser type, device type, pages visited, and how you interact with our website

7. Marketing information, such as your email preferences, abandoned cart activity, and interactions with ads or promotional emails

How We Collect Personal Information

We may collect personal information in the following ways:

1. Directly from you when you place an order, create an account, subscribe to emails, contact us, or fill out forms on our website

2. Automatically when you visit or use our website, including through cookies and similar tracking technologies

3. From service providers that help us operate our store, process payments, ship orders, prevent fraud, provide analytics, and improve our services

4. From advertising and marketing partners when you interact with our ads or promotional content

How We Use Your Personal Information

We use your personal information to operate our store and provide a smooth customer experience.

This includes:

1. Processing payments and completing orders

2. Shipping and delivering products

3. Sending order confirmations, shipping updates, and customer service messages

4. Managing returns, exchanges, cancellations, and refunds

5. Creating and managing customer accounts

6. Improving our website, products, services, and shopping experience

7. Personalizing product recommendations and website content

8. Sending marketing emails, promotional offers, and abandoned cart reminders when permitted

9. Showing relevant advertisements on our website and other platforms

10. Detecting fraud, protecting our website, and keeping transactions secure

11. Complying with legal obligations and responding to lawful requests

How We Share Personal Information

We may share personal information with trusted third parties when needed to operate our business and provide our services.

This may include:

1. Shopify, which powers our online store

2. Payment processors that securely handle transactions

3. Shipping and fulfillment partners that deliver your orders

4. Customer support tools that help us respond to requests

5. Email and marketing platforms used to send updates and promotional messages

6. Analytics providers that help us understand website performance

7. Advertising partners used to show relevant ads

8. Legal, regulatory, or government authorities when required by law

We do not sell your personal information for money.

Shopify

Our store is powered by Shopify. Shopify helps us host our website, process orders, manage checkout, protect against fraud, and provide other ecommerce services.

When you use our website or place an order, your personal information may be processed by Shopify and shared with service providers involved in completing your transaction.

Shopify may also process certain information for its own purposes, such as improving its services, security, fraud prevention, and personalized shopping features.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website performance, and support marketing or advertising.

Cookies may help us:

1. Keep items in your cart

2. Remember login details and preferences

3. Understand how visitors use our website

4. Improve website speed and functionality

5. Show relevant ads and measure ad performance

You can manage or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

Marketing Communications

If you subscribe to our emails or give us permission to contact you, we may send promotional messages, product updates, offers, and abandoned cart reminders.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Even if you unsubscribe from marketing messages, we may still send important service emails related to your orders, account, returns, refunds, or customer support requests.

Security

We take reasonable steps to protect your personal information and keep your transactions secure.

However, no online system is completely secure. We recommend that you avoid sharing sensitive information through unprotected channels and keep your account login details private.

Data Retention

We keep personal information only for as long as necessary to provide our services, complete transactions, manage accounts, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

The exact retention period may depend on the type of information and the reason it was collected.

Your Rights

Depending on where you live, you may have the right to:

1. Request access to the personal information we hold about you

2. Request correction of inaccurate personal information

3. Request deletion of your personal information

4. Request a copy of your personal information

5. Opt out of certain marketing or targeted advertising activities

6. Withdraw consent where processing is based on consent

7. Object to or restrict certain types of data processing

These rights may be limited in some cases by applicable law.

To make a privacy request, please contact our customer support team using the contact details below.

We may need to verify your identity before processing your request.

Children’s Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in their location.

If you believe a child has provided us with personal information, please contact us so we can review and delete the information when appropriate.

International Transfers

Because we work with Shopify and other service providers, your personal information may be transferred, stored, or processed outside your country of residence.

When required, we rely on appropriate safeguards to protect personal information during international transfers.

Third Party Links

Our website may contain links to third party websites, apps, or platforms.

We are not responsible for the privacy practices, security, content, or policies of third party websites. We recommend reviewing their privacy policies before sharing personal information with them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal obligations.

When we make updates, we will revise the “Last updated” date at the top of this page.

Contact Information

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Email: [Insert Marberry support email]

Business address: [Insert Marberry business address]

For applicable data protection laws, Marberry is the controller of your personal information.