Help Center

Most Marberry silk pieces are made from high quality mulberry silk. Some products may include details such as lace, elastic, lining, hardware, or blended components depending on the design.

For the most accurate information, please check the product description, fabric details, and care instructions on each product page before ordering.

Momme is the standard measurement used to describe the weight and density of silk fabric. Instead of using thread count like cotton bedding, silk is usually measured by momme.

A higher momme count generally means the silk is denser, heavier, and more durable. For sleepwear and bedding, popular weights often include 19 momme and 22 momme because they balance softness, strength, and comfort beautifully.

Silk is loved because it feels smooth, breathable, and naturally refined against the skin.

Its smooth surface can help reduce friction on hair and skin compared with rougher fabrics. Silk is also lightweight, breathable, and naturally temperature regulating, which makes it comfortable across different seasons.

It is a natural fiber with a soft drape, elegant sheen, and premium feel that works beautifully for sleepwear, bedding, and accessories.

Yes, as long as you treat it gently.

Use cool water and a mild silk friendly detergent. Avoid bleach, enzymes, high heat, and strong rubbing. Hand washing is usually the safest choice, but some items may allow machine washing on a delicate cycle. Always follow the care label on your item.

Air drying in the shade is best for preserving softness, shape, and sheen.

If a zipper gets stuck, first check whether the surrounding fabric is caught in the teeth.

Hold the fabric gently and pull it away from the zipper path. Then move the zipper tab slowly up and down with small movements. Do not force it, as pulling too hard can damage the fabric or zipper.

If the snag is small, tweezers can help release the fabric more precisely.

Yes. Marberry checkout is processed through secure payment providers and protected by encrypted checkout technology.

When entering payment information, always make sure you are on our official website and that the checkout page is secure.

Available payment methods may include major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other checkout options depending on your location and device.

The payment methods available for your order will be shown at checkout before you complete your purchase.

If your payment was declined, please first check that your card number, expiration date, security code, billing address, and cardholder name are correct.

Your bank may also decline the payment because of spending limits, security checks, insufficient funds, or card restrictions. If the issue continues, try another card, another payment method, or contact your bank for approval.

Only one discount code can be used per order unless otherwise stated during a promotion.

If you have more than one code, choose the one that gives you the best offer at checkout.

Please contact our support team as soon as possible with your order number and promo code details.

We will review the request and help when possible, but discounts cannot always be applied after an order has already been placed.

Contact us as soon as possible after placing your order.

If the order has not been processed or shipped yet, we may be able to help update the shipping address, size, color, quantity, or product. Once an order has shipped, changes are no longer possible.

Please contact us as soon as possible if you want to cancel an order.

If your order has not yet shipped, we may be able to cancel it and issue a refund to your original payment method. Once a shipment confirmation has been sent, the order can no longer be canceled. You may then wait for delivery and start a return request if eligible.

Once your order ships, you will receive a shipping confirmation email with a tracking number.

You can use the tracking link in the email to follow your package. If you have not received tracking within the expected processing window, please check your spam folder or contact our support team.

Please allow 1 to 3 business days for warehouse processing before shipment.

Standard shipping usually takes 6 to 9 business days after shipment for most mainland U.S. orders. Extended delivery areas such as Puerto Rico, Guam, Hawaii, Alaska, American Samoa, Northern Mariana Islands, and the U.S. Virgin Islands may take 10 to 15 business days after shipment.

Express shipping, when available, usually takes around 3 to 5 business days after shipment.

Yes, Marberry may ship to many countries and regions worldwide.

Available shipping options, delivery estimates, and shipping costs will be shown at checkout based on your delivery address.

If your package arrives damaged, please take clear photos of the package, label, and product before discarding anything.

Contact our support team with your order number and photos so we can review the issue and provide the next steps. Please do not return the item before receiving instructions from our team.

This can happen if you placed the order through express checkout without logging into your account first.

Your order is still valid as long as you received an order confirmation email. Please use the email address used at checkout to find your order updates.

Shipping emails are sent automatically once your order has shipped.

If you do not see the email, please check your spam or promotions folder. You may also have entered your email address incorrectly at checkout. If you still need help, contact our support team with your name and order details.

Standard shipping is free on orders over $59.

For orders under $59, the standard shipping fee is $8.99. Express shipping may be available for selected addresses, and the price will be displayed at checkout.

Some orders may be subject to customs duties, import taxes, or local fees depending on the destination country or region.

These charges are determined by local customs authorities and may be collected before delivery. If you are charged customs duties and believe your order is eligible for assistance, please contact our support team with a copy of the receipt.

Contact our support team before sending anything back.

We accept eligible return or exchange requests within 365 days from the date you receive your item. Items must be unwashed, unworn, undamaged, and returned in their original condition with all original tags and packaging when applicable.

Once your request is approved, we will provide the correct return instructions and return address. Returns sent without approval may not be accepted.

For non defective items, customers are responsible for return shipping costs.

Marberry does not provide prepaid return labels unless the item is confirmed defective, damaged, incorrect, or the issue was caused by our error. Original shipping fees and return shipping fees are not refundable unless required by law or approved by our team.

For hygiene, safety, or final sale reasons, some items cannot be returned or exchanged.

This may include underwear, lingerie, gift cards, clearance items, final sale items, mystery box items, customized items, silk detergent, free gifts, and any product clearly marked as non returnable on the product page.

No. Pajama sets must be returned complete.

We cannot accept returns or exchanges for only the top or only the bottom of a set because the pieces are sold together as one product.

After your return is received and inspected, approved refunds are usually processed within 14 business days.

Refunds can only be issued back to the original payment method used for the order. Your bank or payment provider may take additional time to post the refund to your account.